In the case of a grade dispute, the following steps must be taken:
The student will contact the instructor to discuss the grade and the assignment.
If the issue is not resolved, and the student wishes to pursue the dispute further, the student must contact the Program DUS or Director.
The DUS or Director will ask for both the student's and the instructor's perspectives on the issue and will recommend further action.
In case no satisfactory solution can be found at this level, then a College Dean will be asked to provide further recommendations for resolution of the dispute. Ultimately, it must be remembered that a) students have a right to know the reasons for which their grades are assigned and b) only course instructors can assign and change grades for a particular course.